Our Returns Policy
We are committed to providing you with the best customers service and experience. That’s why we offer a 14-days, no-questions-asked return policy. If for any reason you are not completely satisfied with your purchase, you may choose to return your product for a full refund. We refund based on a return within 14-days from the date you received the product.
To return a product, please email us at firstname.lastname@example.org with your name, order no. and the date you received the product. We will then arrange the return shipment with you.
Please note the following returns conditions:
- We are unable to accept returns after 14-days
- All returned items must be in proper working condition and come with all parts in their original packaging
- Our essential oils are NON-REFUNDABLE once they have been opened
For our diffusers, we do offer a FREE 12-months manufacturer’s warranty, if you are experiencing any technical faults, that was not your fault. We will be able to replace your diffuser at no cost.